The Yellow Light is Back

So, it’s that time again! The time when the PS3 gets so scared it pees itself. 

Otherwise known as the Yellow Light of Death (YLOD). This fun acronym basically means your Playstation 3 is a corpse. His components are burnt up because someone doesn’t want to use lead in their soldering (causes the thing to overheat). Yay! Anyway, this time (the third time), I just narrowly missed the 90-day repair window (for repairs). Yay!

Here is my email to customer support, I plan on adding a call to customer service to ask why they suck so much: 

Just created service request <I bet you’d like to know!>. Just wanted to say, I’m angry. That’s basically it.

This is the THIRD time this PS3 has died. And what do you know…it dies a few weeks after being off of repair warranty, After talking with the customer representative tonight, I learn that you offer NO extended warranty on repairs. Fantastic. It’s like you EXPECT it to fail. How comforting…

And yet…you offer NO replacement to the current SKU. Nothing is equivalent to the A01 model. NOTHING! What is wrong with you guys?! How can you not have released a model that can play PS2 games?!

I can’t believe I’m paying ANOTHER $130 to get this thing repaired! I must be freakin’ crazy…

If there is a question in here, it’s this. How could I POSSIBLY “deactivate” my Master Account from PSN on the hardware if it DOESN’T WORK?! How do I go about doing that? Please tell me. Is that something that can be initiated on your side? What implications arise from not being able to do this?

Last time this failed with a YLOD, I had to research a guide on the internet to fix it. It fixed it…for approximately 10 minutes, during which I was able to deactivate my PSN. I really don’t want to go through that again.

So, please, pray tell, how do I do this?

I know I’m being pissy, but I’m pissed…I can’t believe I continue to support a company that makes this shoddy of a product.  A FEW WEEKS OFF WARRANTY….ARGHHH.

Not very happy,

Why can’t I just have a PS3 that can also play PS2 games that doesn’t die every 4 months? Is it that much to ask for? Step up your game Sony…


Thank your personal deity that Sony realizes that this isn’t cool! Here are their responses. This first one still leaves me pretty upset, but at least they can help deactivate my account, so I can try to remain a big deal on certain games *coughbioshockcough*.

 Response Via Email (Elizabeth S.)

Hello Ndolger,

I apologize for any frustration you may have had regarding your PlayStation(R)3 computer entertainment system having to be serviced. Unfortunately, if you are not able to turn the PlayStation 3 on, you can not deactivate your PlayStation 3 PlayStation(R)Network master account.

Once you receive your PlayStation 3 back from the service center, we will be glad to deactivate the PlayStation 3 for you.

You may either email or call our consumer services at 1-800-345-7669 Monday through Saturday 6:00 a.m. – 8:00 p.m., and Sunday 7:00 a.m. – 6:30 p.m., Pacific Standard Time and we will definitely assist you with deactivating your PlayStation 3.

If you have any further questions, please email back.

Elizabeth S.



Finally, this next response is the one I wanted. I’m cool with paying for repairs. I understand hardware breaks, I’m a reasonable guy. But I do realize Sony is notorious for making pretty crappy hardware. Every single one of my Playstations have broken over the years, while my Nintendo ones are decades old and never had any problems (OK maybe the NES, but it still works!).

But…I shouldn’t have to double-dip for a payment when it breaks after being repaired!! Thankfully, at least someone over at Sony realizes that this isn’t cool! You don’t treat your customers like this if you want them to stay around…


 Response Via Email (Nancy M.)

Hello Ndolger,

I appreciate you taking the time to email us regarding your PlayStation®3 system not working properly and needing service again. I apologize for all the inconvenience this has caused you and please understand that I am fully aware of how frustrating this can be.

I have further researched your service requests and your situation I did see that you are approximately 11 days outside of your 90 day service warranty. Since you PlayStation 3 is right outside of the 90 day service warranty I am setting you up with a new service request and you will not be charged for this service. I will be canceling your previous service request that was set up over the phone earlier today, the authorization charge that was put on your credit card from today’s call will be lifted depending on your banks policies. For further information regarding this pending charge being released and the money being back in your account please contact your card issuer.

Be sure that when you send your PlayStation 3 in for service that you reference this service request number on all your paperwork . This service request number will be referencing the free service, so be sure to not use your previous service request number.

To answer your question regarding deactivating your account, we will be more than happy to do this for you please email back with the following information.

-Sign-In ID
-Online ID

I honestly apologize that you have experienced such a situation and am hopeful that this helps relieves some of the frustration you had towards our company. Thank you so much for you continue support in Sony Computer Entertainment America (SCEA) and please understand that your concerns have been heard.

Nancy M.


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